CandelinaSupport
Write to support@candelina.app and you will get a reply from a person, normally within 24 hours.
Common questions
A reminder did not arrive.
Open the person's page in Candelina: the next reminder is read back from the system and shown with a checkmark. If it is missing there, check that notifications are allowed for Candelina in the iPhone Settings, and that Focus or Scheduled Summary is not holding them back. Candelina schedules a limited number of system slots, so very distant birthdays join the schedule closer to the date — that is by design and the app shows it.
Some contacts imported without a birthday.
Candelina can only read a birthday that exists in the contact. iOS also hides the birthday field from apps when you use limited contact access and the person was not included. Try picking those people again, or add the date manually — it takes a moment.
Where are my birthdays stored? Can I move to a new phone?
They live on your device and, if iCloud is on, in your own private iCloud database, so a new iPhone signed into the same Apple Account picks them up. You can also export a CSV or JSON copy from Settings at any time.
The AI drafts are in the wrong language.
Candelina guesses the language from the person's name and from your phone, and you can override it: open the person, choose Greeting language, or tap the globe in the Composer. The choice is remembered for that person.
Can I use Candelina without any AI?
Yes. Cloud drafts are off until you allow them, and you can turn them off again in Settings. Templates in every supported language work offline and always.
How do I cancel a subscription?
Subscriptions are managed by Apple: open the iPhone Settings, tap your name, then Subscriptions, and choose Candelina. Cancelling there stops the renewal; the paid features stay until the end of the period you already paid for. The lifetime purchase is paid once and never renews, so there is nothing to cancel; on a new iPhone, restore it with the same Apple Account.
I want everything deleted.
Settings inside the app has a delete option that removes your local and iCloud data and asks our server to drop the counter tied to your device. If you would rather we do it, write to the support address.